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Safe Contact S.A. started as a company specialized in providing Collection services through its call center, in Argentina and other countries as well. In time, it expanded its unit of business and began to offer other type of services, such as customer asssitance, customer loyalty, sales, surveys and campaigns. At the beginning we provided our services to financial institutions, such as local and foreign banks. Nowadays, due to our opennes to new markets, our clients include mass retailers and other businesses. Our human resources have full command of English, French and Portuguese. Besides, we are willing to adjust to the conditions of any type of market and language in connection with the services that our clients may require. The business model we propose allows our clients to focus on their business developments and entrepreneurships while taking advantage of our high quality human resources and technology, together with our experience and professionalism in each of the above mentioned areas. Collection and Recovery We specialize in the development of effective strategies for the analysis, management and recovery - through judicial or non-judicial proceedings - of active or overdue accounts in the business and financial market. A team specialized in recruting and training our personnel provides a high quality service for each type of product or service. Sales We create a CRM system for each type of product or service. In the case of home shopping, our system, technology and quality review procedures increase the effectiveness of telephone assistance. Customer Loyalty Our various customer loyalty programs are based on campaigns which are adjusted to each good or service under study. We believe that the cornerstones of our performance are sustaining a professional, polite and warm relationship with our clients accompanying the client at all times and anticipating any concern our clients may have in conncetion with a product or service. Market Research We conduct telephone surveys of all kinds. Our research procedures and techniques adjust to each client’s needs. - Potential market analysis and market share |
