Our technological equipment allows us to operate, manage our client’s data and meet our client’s requirements with great flexibility, safety and promtpness.

Our tools:

CRM

Our management software provides an organized, accurate and agile data management when processing and dealing with our client’s calls.

IP Telephony

This system allows making and receiving calls from any part of the world. A telephone operator can also work at our client’s offices using our IP platform and telephone lines (inbound, outbound, or both.)

Call blending

It combines the traditionally separated groups of operators of calls received and operators of calls made. The system allows operators receiving calls to switch to the outgoing mode and viceversa, according to fluctuations in the flow of calls.

Call back

This system allows making a “reservation” when a call to another member of the Virtual Station is made and a busy tone is heard, so that when the required operator is AVAILABLE, the client will hear a RINGER and the connection will be restablished.

Recording

Our system allows recording 100% of the conversations, either at random or according to the current demand and our requirements. Also, our search filters help us easily locate the calls.

ACD (Automatic call distributor).

Real time Modification. Calls are distributed, at random, in a circular way, according to priorities, operator’s skills or other criteria, such as telephone numbers, campaigns, etc.

IVR (Intercative voice response)

Our graphing system to design the inbound and outbound flow of calls allows making quick changes and adjusting easily to each requirement.

Dialing systems

Our dialing systems allow us to increase our operators’ performance significantly.

Real Time Monitoring

It allows maintaining a high quality service by adjusting and controlling each step on the spot, either by the client or by us. Monitoring can take place at the office or outside the office.